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Operating and Managing a Hotel and Restaurant Business

This is a comprehensive book that reveals the secrets of running an efficient and profitable hotel, resort, canteen, restaurant/catering business. It provides practical principles and techniques of rational, cost-efficient management applied to the hospitality industry, with detailed text, illustrative examples, tools and forms for sales forecasting, budgeting, sales analysis, marketing, menu planning, costing and pricing, cash and cost control, monitoring and inspection, performance management, leadership and motivation.

Many industry practitioners who have used the strategies in this book are amazed with the spectacular results. Spared from the high cost of consultancy, they found practical solutions to their operational problems and are able to turn losses to profits.

The whole text is divided into 9 chapters. The first chapter starts with a description of the organizational climate that is favorable to efficient operations so that anyone contemplating to do business in the hotel and restaurant industry will be guided in making a good start. The next one gives an overview of management and specific management functions as applied in tourism related business. The third to the eighth chapters discuss in detail the elements, principles and techniques governing the four major management functions of planning, organizing, leading and controlling. The final chapter provides guidelines on how to start a hotel and restaurant business, including the pre-operating requirements, licensing and accreditation.

The given examples and illustrations are based on existing practices of some successful hospitality establishments. The author cited some corporate practices that worked well for some companies with the hope that others will learn from these experiences. She also provided some diagnostic exercises for industry practitioners to be able to objectively assess their own practices against the management model. Also included in each chapter are case studies and work sheets for skills practice.

Our company, AR Skills Development and Management Services, Inc. is a training and consultancy firm that provides services on Skills Upgrading, Values Formation, Management Development Programs, Organizational Development, Management Services and Technical Consultancy.

Our mission is to help hospitality establishments and other client group and companies in the training and career development of their staff and also in upgrading their operational systems in a manner that will maximize cost efficiency and profit. We also provide various services to companies and schools engaged in the hospitality and food industry. Aside from this, we also publish books for students and industry practitioners.

Our firm is manned and administered by human resource development experts and highly seasoned hoteliers whose competence is honed by their very rich academic background and managerial exposure in various companies in the Philippines and abroad.