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Introduction to Hotel and Front Office Operations

This book introduces beginners into the Hotel and Front Office operations. It covers lessons on the classification of hotels, products, services and facilities, grading system, and accreditation requirements for hotels in the Philippines. It also presents detailed procedures on Front Office Operations particularly on Sales and Room Reservations, Registration of Guests, Bell Service, Front Office Cashiering, Telephone Exchange, Up selling of Rooms, Hotel Safety and Guest Relations. The texts in various chapters include illustrative examples and templates for forms and documents that are to be used in connection with the procedures that are presented.

Our company, AR Skills Development and Management Services, Inc. is a training and consultancy firm that provides services on Skills Upgrading, Values Formation, Management Development Programs, Organizational Development, Management Services and Technical Consultancy.

Our mission is to help hospitality establishments and other client group and companies in the training and career development of their staff and also in upgrading their operational systems in a manner that will maximize cost efficiency and profit. We also provide various services to companies and schools engaged in the hospitality and food industry. Aside from this, we also publish books for students and industry practitioners.

Our firm is manned and administered by human resource development experts and highly seasoned hoteliers whose competence is honed by their very rich academic background and managerial exposure in various companies in the Philippines and abroad.